ERP Training Facilitator

The ERP Training Facilitator will work as part of a small team focusing on the implementation of the new ERP. He/she will collaborate with stakeholders across the organization to develop internal training materials. Specific responsibilities include, but are not limited to:

Assist the ERP Support Analyst in the development of learning materials such as training manuals, interactive movies and how-to guides;

Support the ERP Support Analyst in the coordination of the training delivery plan, its preparation and execution by facilitating the transition of old processes to new processes for end users;

Pro-actively assist in the creation of actual business scenarios for testing and sample purposes;

Deliver Instructor Led Training (ILT) and facilitate online learning (Webex sessions) in accordance with the training plan;

Conduct training sessions;

Facilitate creation of webinars and webcasts;

Adopt the Train of Trainer (ToT) approach in training by actively collaborating with SuperUsers;

Develop and introduce new and emerging training approaches;

Ensure that all identified end-users needs are met;

Monitor and evaluate training activities and identify areas for improvement;

Ensure training materials are up to date and appropriate mechanisms for maintenance are in place;

Conduct assessments and evaluations surveys on training material effectiveness;

Facilitate the incorporation of lessons learned and continuous improvement in the learning material;

Support other trainers by creating material or facilitating their training sessions;

Perform other training related duties as required.

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