ICT Assistant - Brasília

Summary of key functions:

Support to implementation of ICT systems Effective functioning of the CO hardware and software packages Support to networks administration Provision of administrative support Facilitation of knowledge building and knowledge sharing

1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:

Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Provision of inputs to the result-oriented Unit work plan.

2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

Performance of routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs. Support in the installation of commercial and in-house developed software and related upgrades Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.

3. Supports networks administration, focusing on achievement of the following results:

Response to user needs and questions regarding network access. Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance in off-site storage of backups.

4. Provides administrative support, focusing on achievement of the following results:

Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts Provision of ICT support to key events. Maintenance of Unit’s files, logs Preparation of routine correspondence, faxes, memoranda and reports in accordance with CO SOP. Extracting, inputting, copying and filing data from various sources.

6. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Participation and assistance in the organization of training for the CO staff on ICT issues. Contributions to knowledge networks and communities of practice.

IV. Impact of Results

The key results have an impact on the overall efficiency of the Country Office including improved business results and client services.

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