* Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
* Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services;
* Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs);
* Provision of inputs to preparation of results-oriented workplans. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
* Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc. ) and routine repairs;
* Assistance in the installation of commercial and in-house developed software and related upgrades;
* Assistance in upgrading patch and anti-virus programs on a timely basis;
* Monitoring of file server traffic, usage and performance on a frequent and regular basis;
* Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention. Supports networks administration, focusing on achievement of the following results:
* Assistance in trouble-shooting and monitoring of network problems;
* Response to user needs and questions regarding network access;
* Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups. Provides administrative support, focusing on achievement of the following results:
* Maintenance of an up-to-date inventory of software and hardware;
* Maintenance of a library of ICT related reference materials;
* Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
* Maintenance of the filing system ensuring safekeeping of confidential materials;
* Extraction of data from various sources;
* Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required. Maintenance of Unit´s files, logs;
* Provision of ICT support to key events. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
* Participation and assistance in the organization of training for the CO staff on ICT issues;
* Sound contributions to knowledge networks and communities of practice.
Competencies
Functional Competencies:
* Building Strategic Partnerships;
* Promoting Organizational Learning and Knowledge Sharing;
* Job Knowledge/Technical Expertise;
* Promoting Organizational ChangeandDevelopment;
* Strategic Alignment of Management Practice (HQ & RSCs);
* Design and Implementation of Management Systems;
* Client Orientation;
* Promoting Accountability and Results-Based Management. Core Competencies:
* Demonstrating/safeguarding ethics and integrity;
* Demonstrate corporate knowledge and sound judgment;
* Self-development, initiative-taking;
* Acting as a team player and facilitating team work;
* Facilitating and encouraging open communication in the team, communicating effectively;
* Creating synergies through self-control;
* Managing conflict;
* Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member;
* Informed and transparent decision making.
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