| Remuneration: |
| Depending
on professional background, experience and family situation, a
competitive compensation and benefits package is offered. More Info... |
| United Nations Core Values : Integrity, Professionalism, Respect for Diversity |
| Responsibilities: |
| Under the general guidance of the
Chief, Client and Conference Support Service (CCSS) and the direct
supervision of the Chief, Client Support Unit (CSU), the incumbent will
perform the following duties: • Telephone Operations: dispatch incoming
and outgoing calls originating from both internal and external
destinations. Ensure that all incoming and outgoing calls directed for
operator assistance are appropriately dispatched and transferred to
intended destinations; provide regular data entry and update of
telephone directory services in the Telephone Directory database; •
Asset Management: In liaison with Property Management Unit (PMU), assist
with receiving incoming items and verify the count of the incoming
stock; affix UN bar code and transfer inventory to the Information and
Communication Technology Service (ICTS) warehouse; periodically check
and assist remaining inventory as needed; input inventory data into
requisite database; assist in the monitoring of the movement of ICTS
furniture and equipment; assist and prepare gate passes. Provide a
daily line check on external lines through established national and
international gateways. Ensure the proper operation of the switchboard
and telephony system. Provide daily activity and fault reports of
incoming and outgoing calls. Other duties: Perform other related duties
as required. |
| Core Competencies: |
| • Professionalism: Knowledge of client
services in an international environment; Knowledge of general office
support and switchboard operations; Ability to organize and respond to
queries without delay; Ability to respond to changing requirements and
assignments; Ability to apply good judgment in the context of
assignments given. Shows pride in work and in achievements; Is
conscientious and efficient in meeting commitments, observing deadlines
and achieving results; Is motivated by professional rather than personal
concerns; Shows persistence when faced with difficult problems or
challenges; Remains calm in stressful situations. • Communication:
Speaks and writes clearly and effectively; Listens to others, correctly
interprets messages from others and responds appropriately; Asks
questions to clarify, and exhibits interest in having two-way
communication; Tailors language, tone, style and format to match
audience; Demonstrates openness in sharing information and keeping
people informed. • Teamwork: Works collaboratively with colleagues to
achieve organizational goals; Is willing to learn from others; Places
team agenda before personal agenda; Supports and acts in accordance with
final group decision, even when such decisions may not entirely reflect
own position; • Client Orientation: Considers all those to whom
services are provided to be “clients” and seeks to see things from
clients point of view. |
QUALIFICATIONS
|
| Education: |
| Completion of secondary education is
required. Supplemental courses/technical certificate in Information
Technology or other and related area is desirable. MUST have passed the
United Nations Administrative Support Test (ASAT) or the Global General
Service Test (GGST) at Headquarters or at Offices Away from Headquarters
(OAHs). |
| Work Experience: |
| A minimum of four (4) years of
relevant experience in Information Technology or related area, as well
as experience in general Telephony operations and general Office support
is required. |
| Languages: |
| English and French are the working
languages of United Nations Secretariat. For the post advertised,
fluency in oral and written English is required. |
| Other Desirable Skills: |
| Excellent computer skills (MS Office including Access, Word, Excel and email) are required. |
 |
The United Nations shall place no
restrictions on the eligibility of men and women to participate in any
capacity and under conditions of equality in its principal and
subsidiary organs. (Charter of the United Nations - Chapter 3, article
8).
The United Nations Secretariat is a Non-Smoking Environment. English
and French are the two official working languages of the United Nations.
UNEP,UNHABITAT and UNON do not charge a fee at any stage of the
recruitment process. If you have any questions concerning persons or
companies claiming to be recruiting on behalf of these offices and
requesting the payment of a fee please contact Recruitment@unon.org
ONLY applications to specific VAs will be considered, general applications should not be sent. |
How to apply:
1. All applicants must indicate the following on their applications;
Job Opening Notice Number
Functional title of the post
Attach an up-to-date CV, United Nations P-11 form or United Nations
Personal History Profile (PHP)
2. Due to the volume of applications received, receipt of offline paper applications cannot be acknowledged individually.
3. UN staff
members must attach copies of their last two Performance Appraisal
System (PAS) evaluation & Fact Sheets to their applications.
4. Applications received after the deadline [closing date] will not be considered.
5. There is no application, processing or other fee at any stage of the process.
All applications should be submitted either by post, e-mail or fax.
By Post
The Chief, Classification and Recruitment Section
Human Resources Management Service
United Nations Office at Nairobi (UNON)
P.O. Box 67578 00100
Nairobi, Kenya |
By Email
By Fax
Special Notice
Appointment
against this post is on a local basis. This position is funded for an
initial period of one year and may be subject to extension. Vacancies at
the G1 to G4 levels are open to both internal and external candidates,
including staff members on temporary appointments. However, priority
consideration will be given to serving staff members holding a Fixed
Term, Continuing Appointment or Permanent Appointment. New external
candidates will only be considered when a serving staff member cannot be
identified. When no suitable internal candidate from the duty station
is identified, the candidate is responsible for any travel expenses
incurred in order to take-up the appointment.
Staff members are subject to the
authority of the Secretary-General and to assignment by him or her. In
this context, all staff are expected to move periodically to new
functions in their careers in accordance with established rules and
procedures. Depending on professional background, experience and family
situation, a competitive compensation and benefits package is offered.
PLEASE QUOTE JOB OPENING ANNOUNCEMENT NO.:GS-16-02 ON THE SUBJECT OF YOUR E-MAIL APPLICATION
 IT Assistant G4 JO.pdf |
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PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE ACCEPTED
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