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Posted: 10 Aug 2017 07:45 PM PDT
Be the front line seller who drives sales, identifying and generating
opportunities for different kinds of customers. You will foster client
satisfaction by maintaining regular customer contact and managing
customer expectations. You will develop customer relationships through
attending trade shows, seminar, and similar events. You will provide
education of Honeywell product through technical presentations, seminars
and workshops. You will maintain, and provide reports and opportunity
status using our customer relationship management system. You will
provide competitive intelligence and market trends. You will provide
forecast/demand input to Sales Inventory Operations Planning (SIOP).
Drive business growth by discovering new opportunities, clients, and customers
Deliver value by forging new strategic relationships
Grow your knowledge of Honeywell products in a team-based culture focused on innovation and customer satisfaction
YOU MUST HAVE
- Electrical Engineering
- Bachelor’s degree, or equivalent. Some experience in the field.
- 3 -5 years in the same industry
WE VALUE
- A broad knowledge of sales principles and best practices
- Excellent team and communication skills
- An ability to take initiative and work with limited direction
- An ability to influence at the operational level
- An ability to influence customers, while maintaining healthy relationships
- Significant experience in selling (industrial) products
- Deep technical expertise
- Understanding of the Honeywell value proposition as well as the competitive landscape
Exempt Honeywell Technology Solutions
INCLUDES
ADDITIONAL INFORMATION
- Job ID: HRD4295
- Category: Sales
- Location: Nairobi, NAIROBI 85600606 KEN
Honeywell is an equal opportunity employer. Qualified applicants will
be considered without regard to age, race, creed, color, national
origin, ancestry, marital status, affectional or sexual orientation,
gender identity or expression, disability, nationality, sex, or veteran
status.
Honeywell is an equal opportunity employer. Qualified applicants will
be considered without regard to age, race, creed, color, national
origin, ancestry, marital status, affectional or sexual orientation,
gender identity or expression, disability, nationality, sex, religion,
or veteran status.
For more information on applicable equal employment regulations, refer to the EEO is the Law poster .
Please refer to the EEO is the Law Supplement Poster & the Pay Transparency Policy .
If a disability prevents you from applying for a job through our
website, request assistance here . No other requests will be
acknowledged.
The post Honeywell Job Vacancy : Outside Sales Representative appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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Posted: 10 Aug 2017 07:43 PM PDT
Harley’s
Limited is a company registered in 1953 that deals in the sales,
marketing and distribution of healthcare products, pharmaceuticals,
surgical-equipment, medical equipment, ophthalmic equipment, theatre
equipment and OTC products. The volume of business generated since the
current management took over from 1975 has continued to grow steadily.
At the time of acquisition by the current management the company purely
traded in Pharmaceuticals in Kisumu (western Kenya) as a Wholesale
Dispensing Chemist which is still functional.
Responsibilities
- Will be responsible for developing and executing the companies recovery and debt collection efforts.
- Responsible for maximizing recoveries from written off accounts.
- Ensure company debts are recovered on time and efficiently.
- Coordinate daily execution of debt follow up by phone, visits and recovery.
- Responsible of negotiating repayment plans with delinquent members.
- Expected to maintain a minimum net bad debt.
- Monitoring and rehabilitating delinquent accounts.
Minimum Requirements
- Minimum qualifications of at least CPA 1 and any other equivalent Credit Control courses.
- Experience in reconciliation of Accounts a MUST
- Can work under pressure
- At least 2 years’ experience in debt collection.
- Excellent communication skills.
- Proficiency in Microsoft Office.
- Able to multi task.
- Should possess strong interpersonal, communication and analytical skills.
- Ability to work with strict deadlines.
- Good negotiation skills
- Aggressive at collections
Key competencies
- good interpersonal skills
- maturity, honesty, integrity and a strong sense of ethics
- the ability to remain calm in stressful situations
- patience and understanding
- to be persuasive, persistent and firm.
- Ability to handle pressure
Salary gross (35,000) + commissions payable.
The post Harleys Limited Job Vacancy : Debt Collector appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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Posted: 10 Aug 2017 07:42 PM PDT
Orbit
Chemical Industries Ltd. is a contract manufacturer that helps
companies in Kenya outsource factory needs in order to get faster,
better, and scalable local results. It’s mission is to build a world
class company with a clean reputation on the African soil.
Project Manager
- Job TypeFull Time
- QualificationBA/BSc/HND
- Location Nairobi
- Job Field Project Management
This is an ideal opportunity for a delivery oriented, team focused
professional who has a broad understanding of product production. If you
love autonomy and project ownership this role is perfect for you. Orbit
provides the opportunity for training and rapid career advancement.
Detailed Responsibilities
Production Chain Management
- Monitor production workflow for multiple products to ensure timely and cost-effective completion
- Harmonize operational progression across divisions to maximize performance
- Manage production operations collaboratively with silo teams to increase efficiencies and obtain output information
Coordination & Planning
- Coordinate with division heads and relationship managers to obtain their support in various stages of the production cycle
- Forecast timelines and margins required for product development in consultation with Silos and production teams
- Identify, develop and implement real-time/long-term factory floor production improvement strategies
- Investigate and troubleshoot all division related issues by creating solutions to ensure project production continuity.
Communication
- Manage information flow from production, supply, and commercial divisions.
- Serve as the bridge between senior management and factory teams to enhance relationships and build trust
- Provide status updates through daily, weekly and monthly check-ins to support product order timelines
- Track and report on performance against production targets
Does this sound like you?
- Project Management background
- Production Planning & chain management experience (Preferred)
- Able to seamlessly engage with individuals of diverse seniority levels; excellent relationship building skills
- MS Office proficient
- Attentive to detail
- Problem solving skills
- Ability to manage multiple projects
- Strong verbal and written communication skills
- Loves “getting hands dirty”,
- Fit, high energy individual able to transverse the factory floor daily
Relationship Manager
- Job TypeFull Time
- QualificationOND BA/BSc/HND
- Experience4 years
- Location Nairobi
- Job Field Customer Care
This is an exciting opportunity for an ambitious sales professional
to work in a brand new division in a well established organisation. One
who loves to work with little oversight in a team focused department.
The department offers the opportunity for rapid growth. The successful
candidate will undergo three months training on the Orbit Chemical
Industries’ business.
Detailed Responsibilities
Fulfilment – account management
- Build and manage relationships with key stakeholders of the
businesses within your portfolio; this is to effectively fulfill the
strategic direction agreed upon between the Commercial Department’s
senior leadership and the businesses
- Build relationships and coordinate with individuals within the
organisation to obtain their support in various stages of the fulfilment
process
- Proactively and appropriately manage the expectations of key
stakeholders within your organisation and client businesses with respect
to the fulfillment of forecast orders on a daily, weekly and monthly
basis
- Leverage relationships built to mitigate and resolve, risks and issues; including debt collection
Optimise existing portfolio – consultative selling
- Understand the businesses with your portfolio to pre-empt client
needs in line with Orbit Chemical’s ability to manufacture finished
products
- Understand the businesses within your portfolio to identify
additional partnership opportunities with respect to the manufacture of
finished products
Expand existing portfolio – lead generation
- Identify, critically evaluate and rank leads; to focus on those with the potential to turn into sales
- Develop and present proposals to potential clients with the aim of closing a deal
- Propose new finished products or product adjustments based on failed leads and feedback from the market
Does this sound like you?
- Have minimum 4 years’ experience in B2B sales; FMCG preferred
- Have account and business relationship management experience
- Have experience in Kenyan markets
- Aligned to Orbit’s company mission
- Have an appreciation for a start-up environment, ‘roll-up sleeves’ attitude and entrepreneurial
- A critical thinker, adaptable, proactive, persistent, curious, detail oriented, challenges boundaries and delivery focused
- Have strong interpersonal, negotiation, project management and communication skills
Export Manager
- Job TypeFull Time
- QualificationOND BA/BSc/HND
- Experience4 years
- Location Nairobi
- Job Field Sales / Marketing
This is an exciting opportunity for an ambitious sales professional
who enjoys travelling and collaborating with individuals from different
cultures. One who loves to work with little oversight in a team focused
organisation. The department offers the opportunity for rapid growth.
The successful candidate will undergo three months training on the Orbit
Chemical Industries’ business.
Detailed Responsibilities
Expand existing portfolio – lead generation
- Identify, critically evaluate and rank leads; to focus on those with the potential to turn into sales
- Develop and present proposals to potential clients with the aim of closing a deal
- Propose new finished products or product adjustments based on failed leads and feedback from the market
Optimise existing portfolio – consultative selling
- Understand the businesses with your portfolio to pre-empt client
needs in line with Orbit Chemical’s ability to manufacture finished
products and individual components
- Understand the businesses within your portfolio to identify
additional partnership opportunities with respect to the manufacture of
finished products and individual components
Collaborate – account fulfillment support
- Build and manage relationships with key stakeholders of the
businesses within your portfolio; this is to give input into the
quarterly strategic direction sessions
- Effectively hand over the management of the client relationships and
fulfillment of the forecast orders to the Relationship Managers
- Build relationships and coordinate with individuals within the
organisation to obtain their support in various stages of the sales
process
- Leverage relationships built to mitigate and resolve, risks and issues; including debt collection
Does this sound like you?
- Have 4 years’ experience in B2B sales; FMCG preferred
- Have account and business relationship management experience
- Have experience in non Kenyan markets; Sub-Saharan Africa experience a plus
- Aligned to Orbit’s company mission
- Have an appreciation for a start-up environment, ‘roll-up sleeves’ attitude and entrepreneurial
- A critical thinker, adaptable, proactive, persistent, curious, detail oriented, challenges boundaries and delivery focused
- Have strong interpersonal, negotiation, project management and communication skills
The post Career Opportunities at Orbit Chemical Industries Limited (2017 Recommended Jobs) appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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Posted: 10 Aug 2017 07:41 PM PDT
Envirofit
Kenya is a social enterprise that seeks to provide products that
positively impacts its consumers and the environment. As a result, it
manufactures and distributes high quality cookstove products within East
Africa. These products are not only efficient, affordable and
environmentally friendly but were also designed with the East Africa
market in mind.
This role is suitable for an individual who enjoys experimenting with
different sales strategies in a fluid environment. One will not only
get to collaborate with but also learn from a high calibre team. The
successful candidate an opportunity to give back to the community by
providing clean energy solutions to communities.
Detailed Responsibilities
Sales strategy
- Define the organisation’s overall sales strategy for existing as well as new territories and products
- Define and manage the organisation’s sales forecasts, plans as well as budgets in line with the defined strategy
- Obtain buy-in and drive the implementation of the defined strategy
- Adapt – Make quick adjustments to establish a suitable strategy that
results in continuous growth. The adjustments would be driven by
changes brought about by the market, competition and legislation
Team management
- Build strong a team by recruiting, training and motivating a robust sales team
- Identify the skills and abilities of your sales team in order to
inspire, challenge and define appropriate individual career paths
- Empower your team to achieve set targets, i.e.ensure they have the relevant resources and knowledge required
- Manage the performance of the sales team in line with agreed KPIs, i.e. sales and market expansion targets
Collaborate
- Identify and build long lasting relationships with key partners/distributors
- Collaborate and manage relationships with key internal and external
stakeholders like the Marketing Director, Customer Care, After Sales
Service teams and Head Office
- Hold monthly and quarterly business review meetings with key
partners/distributors in collaboration with the Market Development
Manager
- Prepare for and participate in management meetings, with the local
team/Head Office, to define forecasts as well as provide updates on
performance
Does this sound like you?
- Aligned to Envirofit’s company mission
- Minimum 10 years in B2C sales
- Proven experience across direct and indirect sales channels preferred
- 2 – 3 years experience in the sale of push products, e.g. renewable
energy and consumer durables / at least one similar experience instance
- 3 – 5 years experience in the rapid growth environment, i.e. building a new business or product category
- 5+ years in functional leadership
- Appreciation for a start-up environment, ‘roll-up sleeves’ attitude, entrepreneurial and growth mindset
- High emotional intelligence, challenges boundaries and delivery focused
- Strong negotiation, interpersonal and project management skills
The post Envirofit International Job Vacancy : Sales Director appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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Posted: 10 Aug 2017 07:40 PM PDT
The Coca-Cola Company,
which is headquartered in Atlanta, Georgia, is an American
multinational beverage corporation, and manufacturer, retailer, and
marketer of nonalcoholic beverage concentrates and syrups.
Position Overview
As Facility Manager for the Middle East, Africa and Turkey region,
you will be responsible for managing all aspects of our building
operations, office design, space planning, office relocations,
construction programs, office and occupant services for Company-owned
and leased facilities across 14 countries. Your overarching goal in this
role will be to ensure that business and associates’ needs are
continually met. This means you will ensure that all services required
to effectively support business operational needs are delivered in an
efficient and timely manner at the most appropriate cost. In order to do
so you will be leading the efforts of a large facilities management
team consisting of employees and non-employee workers to continually
improve operating processes, efficiencies and effectiveness while
managing multiple cultures and currencies across the footprint.
Key Responsibilities
- Financial Management: Plan and manage capital and
operating expenses. Develop and implement financial policies and
procedures. Manage department budget. Responsible for purchasing orders,
invoices, monthly budget management/rolling estimates, business plan
input.
- Vendor and People Management: Overall
responsibility for performance management and development of
geographically dispersed field facilities staff. Direct, negotiate and
ensure contract performance of vendors which provide support services,
and manage vendor contracts. Set project, department and/or division
deadlines. Responsible for business continuity plans and new hire
orientation, tenant management.
- Facility Management: Accountable for design and
construction management of multiple complex projects simultaneously with
full responsibility for client management, requirements gathering,
reporting, cost oversight, scheduling, and project delivery. Oversight
of major facilities issues and landlord relationships. Facilities,
Occupant and Office Services include:UPS and Generator operations,
custodial services, maintenance and repair programs, property management
liaison, safety program, supplies and utilities; associate moves,
crisis management special point of contact, event management; TV,
multi-purpose and meeting room set-up/breakdown, document management,
multi device copier/printing, taxi services, and company vehicles.
- Environmental Health & Occupational Safety (EOSH) and Security Services: Oversee
management of safety program, safety preparedness, safety equipment,
security access, security services, security access system – badging and
CCTV.
What You Can Expect
- A challenging job with great international exposure.
- A role with direct impact on our employees’ experience out of which you can drive efficiencies for the Company.
- 50% travel across the footprint.
What You Need To Be Successful
You are the ideal candidate for this challenging role if you are an
expert in office facilities, know from experience how to effectively
manage a virtual team of associates and vendors with cultural
differences across multiple locations, influence decision making, and
disseminate information to all associates located at relevant sites. In
particular, relationship building through superior communication skills
is highly relevant in this role to maintain mutually beneficial client
and landlord collaborations. The tangible skills and competencies we are
looking for are:
- Excellent knowledge and understanding of facilities management core
concepts and delivery models, commercial office building operations and
maintenance programs.
- Detailed knowledge of building heating, ventilation and air
conditioning systems along with building life safety systems, power
redundancy through generators and UPS systems, commercial office
construction, engineering, and interior design concepts, as well as of
interaction between building systems and furniture systems.
- Working knowledge of building codes, legal concepts, contract preparation.
- Ability to read and interpret construction documents and design drawings.
- Effective process management, supplier governance and performance management capabilities.
- Finance knowledge, i.e. budgeting and preparation of both, annual and long-term business plans.
Baseline Requirements
- University/Bachelor’s Degree mandatory, advanced degree desired.
- At least 15 years of experience in Facilities Management and
Outsourcing, including extensive experience in the safety/prevention
area.
- Proven track record of effective communication and collaboration with external vendors and facility services providers.
- Multi-language fluency, i.e. English (mandatory), Arabic, Turkish, and/or other languages spoken in the region.
- Continuous Improvement mindset and customer focus.
- Ability to maximize results through effective direct and indirect
resource management, including inspirational people leadership of a
multi-functional team (proven).
Leadership Behaviors
- Drive Innovation
- Collaborate with System, Customers and Key Stakeholders
- Act Like an Owner
- Inspire Others
- Develop Self and Others
Growth Behaviors
- Growth Mindset
- Smart Risk Taking
- Externally Focused
- Performance Driven and Accountable
- Fast and Agile
- Empowered
That sounds appealing? Then start now – TASTE THE FEELING .
Please submit your application (CV and Cover Letter) in English.
This job opportunity is offered for employment by the respective local legal TCCC entity.
The post The Coca-Cola Company Job Vacancy : Experienced Facility Manager appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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Posted: 10 Aug 2017 07:39 PM PDT
We
are at a historic moment of change. Given the unprecedented scale,
scope and speed of change, there’s an urgent imperative to collaborate
to solve the world’s most complex challenges. Collaboration for Talent
(CfT) aims to change the way we hire, advocate and network to achieve
social impact . War for talent is over if you want it. With over 70%
employee disengaged, 50% of new hires failing, and network inequality
growing, we need both a mindset shift and a new marketplace for talent.
CfT is a talent care system to help changemakers realize their full
potential. By staying centered on the needs of talent, and collaborating
for the good of all, we can unlock hidden value and accelerate social
innovation. In partnership with Linkedin and Jobvite, a consortium of
leading social impact accelerators joined together to start an inclusive
community of practice. By repurposing enterprise social apps
(Referrals, Elevate, Jobvite) for multi-organization use, CfT tears down
the walls between employees/non-employees, networks, organizations and
sectors. As a result, we created the world’s first social-collaboration
talent platform to enable: 1) Employee referrals without borders. Refer
1st degree Linkedin connections for any member published social sector
economic opportunity 2) Cross-sector employee advocacy: Support any
social sector organization and goal by sharing peer-to-peer curated
content across Twitter, Facebook and Linkedin. Inform, educate and
engage the global workforce about amazing social impact opportunities
for today and compelling stories, ideas and newly invented jobs for our
future. 3) Networking for Purpose: Leveraging technology, advocacy, and
data to help members build inclusive, diverse social networks to ensure
the talent pool is as representative as possible. We will publish our
results and share learnings to realize our vision of ending network
inequality and equal access to changemaker opportunities.
You, as our ideal VP Finance/CFO candidate, are someone who cares
deeply about BURN’s mission. You have deep financial and management
expertise and are excited about being hands-on, without getting lost in
the weeds. You are a problem-solver, a direct and candid communicator,
and a thoughtful change agent. You are a natural manager, able to guide
our financial strategy and management while working in a complex,
constantly changing and resource-constrained environment. You are able
to provide clear, consistent financial leadership to inspire excellence
with your team, building a sense of shared values and goals.
As part of our lean 5-person senior management team – and as one of
the closest advisors to the CEO and global leadership team – you will
play a key role in shaping the future of our organization as it grows
from our current manufacturing hub in Kenya to multiple hubs across
Sub-Saharan Africa.
You will oversee the company’s financial systems, fundraising and
investor relations with the following specific responsibilities:
Strategy & Planning
- Assist in formulating the company’s growth strategy and supporting related tactical initiatives
- Monitor and direct the implementation of financial elements of business plans
- Develop financial and tax strategies
- Lead budgeting, forecasting, and financial modeling efforts
- Manage the annual budgeting processes and quarterly forecasts
- Develop performance measures that support the company’s strategic direction
- Work with tax consultants to develop strategies for expansion and intercompany relationships
Operations
- Leadership of the Kenya Finance Department and, as they are launched, leadership of BURN finance teams across Sub-Saharan Africa
- Participate in key decisions as a member of the executive management team
- Provide strategic direction and oversight on the accounting and
financial day to day operations ensuring that processes are robust and
being executed correctly by the team.
- Carry out periodic reviews of the financial operations and linkages
with other departments and recommend and implement changes and
improvement.
- Establish and maintain scalable financial systems, processes and policies
Financial Reporting
- Review all month end reporting from finance managers and oversee the issuance of financial information
- Create reporting formats that are appropriate and specific for each
set of key stakeholders (i.e. BoD, lenders, equity investors, other
third parties)
- Present financial information and new strategic plans and progress on ongoing projects to the board of directors
Compliance & Risk Management
- Create, and regularly update, a risk profile for the company
- Understand and work with finance managers to mitigate key elements of the company’s risk profile
- Construct and monitor reliable financial controls
- Ensure that the company complies with all legal and regulatory
requirements and all required audits and tax returns are completed and
filed timely
- Report risk issues that are identified to the board of directors
- Investigate any findings and recommendations that come from audit reports, or other reviews carried out by third parties
Treasury Management
- Monitor cash balances and cash forecasts
- Analyze working capital needs of the company and work with third parties to secure facilities
- Work with department managers on preparing monthly cash flows and
feeding these back into detailed cash flow projections to provide
real-time information
Fundraising
- Ensure that the company has appropriate capital structure and sufficient funds to achieve its goals
- Maintain relationships with local and international lenders
- lead international debt and equity fundraising efforts, managing process for the preparation of IM to disbursement
- initiate in-country fundraising efforts for debt from local banks
- Represent the company with investment advisers and investors
HR, IT and Legal
- If appropriate, the candidate may take over management of the HR, IT and/or Compliance Departments
Required
Qualifications and Competencies
- 3-year Finance experience outside East Africa
- Bachelor degree specializing in Finance or Accounting
- Strong leadership and management skills
- Proven financial and treasury management skills
- High level of oral and written communication skills
- Demonstrable experience in leading organizations to profitability
- Working knowledge of accounting systems
- Fluency in English
Preferred
- MBA
- CPA
- 3+ years Africa or frontier-market experience
- 3+ years of progressively responsible experience in a Finance Department
- Start-up experience
- Corporate structure experience
Compensation: To be Discussed
The post BURN – Collaboration for Talent Job Vacancy : VP Finance/Chief Financial Officer appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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Posted: 10 Aug 2017 07:38 PM PDT
We
are the Enel Group business dedicated to the development and management
of energy production from renewable sources worldwide. We have an
energy generation mix that includes wind, solar, hydroelectric,
geothermal and biomass. We are active in 24 countries with over 1,000
plants.
Job description
We are looking for an energetic and enthusiastic Senior Business
Developer to join our team in Kenya. The succesful candidate will be
responsible for the growth of Enel Green Power
through the development of business from existing clients and gaining
new business in the Kenyan Market. The successful candidate will be
responsible for and must have the following:
- A detailed understanding of the legislation pertaining to renewable
energy investments in the market of reference and to monitor
developments thereof;
- A detailed insight of the competitive environment in the sector and
country, in the area of reference and to perform analyses thereof to be
used for developing the company’s business strategy;
- Possess a sound understanding of the solutions that are available in
the areas of reference for the financing of renewable energy products
(including debt providers, multilateral financing institutions, equity
investors, ECAs, DFIs, mezzanine houses, vendor financing etc) and the
impact of each such solution to the various business models;
- Develop a partner acquisition strategy based on the profile of the
company’s or project’s business needs and to implement it through
efficient cooperation with other corporate departments, as necessary;
- Identify, analyze, negotiate for and secure business opportunities
meeting the company’s investment guidelines, such opportunities to
include greenfield developments, acquisitions, participation to
competitive processes (public or private) and commercial origination on a
bilateral basis with large energy off-takers, in each case subject to
budget and time constraints;
- Prepare all documentation/attend meetings necessary for investment
approval, whether internal and/or external (when a third party approval
is required);
- Identify, undertake, or coordinate others (internal or external) to
undertake, all necessary activity for the project development, with
special attention to permitting and liaisons with (internal or external)
stakeholders;
- Involve other stakeholders during the development cycle and, once
ready, handover the projects for construction while maintaining
responsibility for supporting such functions as required;
- Coordinate or, as they case may be, form part of, a cross-functional
team composed of many departments of the company (and/or external
service providers) for the achievement of the above;
- Contribute in the company’s planning process, budgeting;
- Maintain and develop organizational culture, values and reputation
in its markets and with all staff, customers, suppliers, partners and
regulatory/official bodies
Requirements:
Education
- University degree provided demonstrable business/corporate experience
Experience
- 3-5 years’ work experience in business development, investment analysis or commercial positions of similar nature
- International experience is advantageous
Soft skills
Communication and presentation
- Business acumen
- Showing initiative & taking ownership, results-driven, passion for excellence, attention to detail
- Deal structuring & negotiation
- Relationship management – ability to work in matrix corporate environments
- International outlook & mindset, willingness to travel (expatriation possible too)
- Team player, performing under pressure & problem solving
Technical-professional knowledge:
- Deep knowledge of renewable energy business, energy markets (incl. regulation) and related technologies;
- Investment valuation principles;
- Corporate finance;
- Sound understanding of the renewable energy competitive environment;
- Negotiation skills (specifically on commercial contracts, partnership agreements).
Please note if you have not heard back from us within a month of applying, please consider your application unsuccesful.
The post Enel Green Power Job Vacancy : Senior Business Developer appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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Posted: 10 Aug 2017 07:37 PM PDT
World
Vision is an international Christian relief, development and advocacy
organisation working in almost 100 countries world-wide to create
lasting change in the lives of children, families and communities to
overcome poverty and injustice.
Purpose Of Position
The candidate is responsible for responding to customer requests by
diagnosing and resolving problems and for supporting the ongoing
technology needs of all employees by providing help desk support. S/he
will work with a broad range of infrastructure products and a broad
range of infrastructure products and basic networking components. They
provide maintenance and support for moderately to highly complex client
products and work on one or more projects concurrently as a team member.
S/he responds remotely or onsite to requests for IT support, logging
problems, generating trouble tickets, attempting to diagnose and resolve
problems, and if necessary, escalating the problem to the appropriate
level of expertise within established service management processes and
agreed service level agreements. The candidate is also responsible for
documenting solutions to problems and developing end-user guidelines. On
an ongoing basis, works to improve customer support processes and
practices to ensure highly quality of service and customer satisfaction.
In addition, the candidate provides technical support during major
meetings internal or external.
The role requires an understanding of the foundation architecture,
hardware and software used by the organization. S/he demonstrates skill
in various custom or packaged hardware and software and has the ability
to gather information on issues and have diagnostic capabilities to
describe or resolve problems.
Service Desk
KEY RESPONSIBILITIES:
- First point of contact and day-to-day technical support to end users.
- Responds to Level 1 and 2 support requests via multiple sources such as phone and e-mail.
- Ensures that all customer issues/requests are recorded into the tracking system.
- Diagnoses problems by evaluating multiple options and escalates problems when necessary as per procedure.
- Interacts with clients in a courteous and professional manner.
- Participates in integration and user acceptance testing of new service desk tools/practices.
- Creates, modifies and reviews documentation of issues resolutions.
- Documents solutions to common problems and responses to frequently asked questions.
- Creates and submits documented resolution to Knowledge Base.
Client Technology Support
- Coordinates the deployment of new or upgraded images, software and hardware for multiple clients.
- Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
- Follows established procedures for performing configuration changes, updates and upgrades.
- Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Provides access to shared drive.
- Provides on-going support of client technology.
Technical Support
- Provides technical support to meetings that include video conferencing.
- Monitors and communicates system status.
- Diagnoses and resolves client workstation and mobile device hardware and software issues.
- Creates temporary solutions until permanent solutions can be implemented.
- Assists systems, programming, and vendor professionals, as needed to resolve problems.
- Acts as focal point for remote technical support for network, server and telecommunication infrastructure.
Service Level Management & Improvement
- Collaborates in the development of service-level objectives and takes steps to meet or exceed targets.
- Explains service procedures to clients.
- Follows up in a timely manner to ensure customer satisfaction.
- Keeps performance metrics.
- Identifies recurring and potential problems and notifies team members.
- Recommends procedures and controls for service improvements.
- Recommends ideas for improving queue time, abandoned call rates and first contact resolution.
Inventory Management
- Maintains IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.
- Guide users on equipment replacement and disposal processes.
Information Security
- Maintains passwords and users credentials to assure systems security and data integrity.
- Adheres to the integrity of controls, regulations and guidelines.
- Communicate suggestions on backup and recovery procedures.
Training
- Trains co-workers on new or existing functionality or services.
- Orient new staffs on IT policies, Processes and WV standard applications.
- Continuously identifies IT training needs for users.
Communications/Consulting
- Alerts team members about recurring problems.
- Communicates updates on issues in a timely manner to ensure client satisfaction and productivity.
Others
- Special assignments as appropriate to the role.
- Attend, participate in, and lead devotional/chapel meetings as scheduled and convened.
- While this job description is intended to be an accurate reflection
of the duties involved in this position, World Vision reserves the right
to add, remove or alter duties when business need dictates.
Required
KNOWLEDGE, SKILLS & ABILITIES:
- Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
- Technical certification in one or more IT disciplines or technology. E.g. ITIL Foundation.
- Typically has 3 to 5 years of IT work experience.
- Thorough knowledge and high-level skills and experiences of computer
hardware and software installation, configuration and maintenance.
- Demonstrated working knowledge of basic to moderately complex
hardware and software products and problem solving / diagnostic skills;
and skills in Windows 7 clients, Lotus Notes client, basic LAN/WAN
installation and configuration.
- Uses considerable judgment to determine solution and seeks guidance on complex problems.
- Effective in written and verbal communication in English.
- Strong ability to work as part of a team and coordinate with all the staff.
Preferred
- Ability to relate technical issues to a largely non-technical audience (business/ministry).
- Good problem solving and analytical skills.
- Good customer service skills and experience.
- Able to work under tight deadlines and cope with pressure.
- A mature and committed Christian.
Work Environment
- The position might require ability and willingness to travel domestically and internationally on a need basis.
The post World Vision Job Vacancy : Customer Support Analyst II appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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Posted: 10 Aug 2017 07:36 PM PDT
Over the past 100 years, IBMers
all over the globe have helped make the world work better and smarter.
In this new era of Cognitive Business, IBM is helping to reshape
industries by bringing together our expertise in Cloud, Analytics,
Security, Mobile, and the Internet of Things: Changing how we create,
collaborate, analyze and engage. From transforming healthcare to
improving the retail shopping experience – it’s what IBMers do. In
Africa, we’ve been changing the way the continent does business for more
than 50 years, and as our company continues to grow, we’re looking for
talented professionals to join us in this new era.
The Services Line Representative (SLR) is responsible for developing
solutions that address their client’s business needs and delivering
client value while supporting IBM business strategies. The SLR is
responsible for driving Global Technology Services (GTS) Infrastructure
Services signings and “as a Service” revenue across the assigned
territory, with particular emphasis on Managed Services, Disaster
Recovery & Business Continuity and Backup & Restore Solutions.
The SCR works closely with the Project Executive and project office
staff as well as the Sales & Distribution Client Executive to
coordinate sales activities and to drive services business growth across
existing IBM long term services clients in the Industry Sectors (State
& Local government, Healthcare, Financial, Retail, Industry, etc)
and in other cases on new customers with no preexisting relationships.
The SLR works in a highly matrixed environment, assembling an
engagement team to assist in the sales and solution development
comprising resources from multiple business units and service lines.
As a SLR is passionate about its clients’ business – their
organization, financials, competitiveness in the market, business issues
– and equally knowledgeable about how the unique capabilities of IBM’s
solutions align to address their needs. SLR will be responsible for
navigating IBM to identify and acquire critical resources needed to
develop the best solution for the client, while applying IBM GTS brand
strategies and offerings, methods and models, to ensure world-class
design and delivery.
Responsibilities
- Work close with Sales & Distributing Client Executives to
identify, create, qualify and close new GTS business sales opportunities
by demonstrating a consultative sales approach
- Exceed the sales plan and business objectives by successfully
selling IBM IS solutions in the assigned selected accounts/Territory
- Actively lead the resolution of customer issues to ensure their satisfaction and a successful outcome to the sale
- Engage technical resources, as appropriate, to ensure the company overcomes any technical objections in the sales cycle
- Develop trusted relationships at a senior management level in enterprise accounts and develop and maintain their confidence
- Develop and maintain relationships internally and ensure a high
level of teamwork and collaboration with support staff and other
functions within the company
Required Personal attributes
- Strong organization and time management skills
- Good verbal and written communication skills
- Ability to work collaboratively in a team setting
- Self-motivated and disciplined while working in a driven selling environment with direct customer interaction
- Sales tenacity and creativity when presented with difficult challenges and have a strong background in customer service
- A pro-active entrepreneurial approach and proven track record in
penetrating new accounts, developing great relationships with
decision-makers, building compelling business cases and closing deals
- Availability to Travel across Africa
- Fluent in English
Country
Kenya
State / Province
NAIROBI MUNICIPALITY
City / Township / Village
NAIROBI
IBM Business Group
GTS
Primary Job Category
Technical Specialist
Secondary Job Category
Technical Services Specialist
Role ( Job Role )
Service Delivery Specialist
Employment Type
Full-Time
Contract type
Regular
New Collar Role
No
Required Technical And Professional Expertise
- At least 15 years’ experience in IT Industry
- At least 7 years’ experience working as Integrator of IT solutions
- Good knowledge on Managed Services Solutions
- Good Knowledge Disaster Recovery & Business Continuity Solutions (including Backup & Restore)
- General Knowledge on Networking Solutions
- General Knowledge on Security Solutions
- Successful track record of sales, negotiation, communication, and problem solving skills in a fast-paced environment
Preferred Technical And Professional Experience
NA
Eligibility Requirements
NA
Required Education
Bachelor’s Degree
Preferred Education
Master’s Degree
Early Professional Track
Not Applicable – Professional Hire
Position Type
Professional
Travel Required
Up to 50% or 3 days a week (home on weekends – based on project requirements)
Is this role a commissionable/sales incentive based position?
Yes
Skill-keywords
project management, delivery
The post IBM Job Vacancy : Service Line Representative appeared first on Jobs in Kenya - http://jobwebkenya.com/.
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Posted: 10 Aug 2017 05:42 AM PDT
Our client one of the leading providers of Financial Software Solutions across East Africa are looking to hire a Senior Enterprise Systems Analyst
who will manage the strategy, deployment and performance of Enterprise
Systems across the Group to ensure value to the business.
The successful candidate must have experience working with Oracle
Data Warehouse (v10 upwards, ODB, ODI and OBIEE) and ERP (NetSuite ERP,
Tribe HR and eHorizon payroll.
Key Responsibilities:
- Review, and describe in detail, the status of the ERP and DWH implementation.
- Determine the quality of internal IT in terms of uptime and reliability to support the ERP/DWH.
- Lead the rapid completion of the projects and the systems’ utilization in operations.
- Develop a comprehensive project and post-project plan
- Define the Enterprise Systems Team’s short, medium and long term goals
- Develop and oversee a roadmap for improving Systems’ impact-to-business
- Champion the adoption and usage of Enterprise Systems across the business so-as-to derive Maximum value.
- Oversee the implementation and management of all Enterprise Systems across the Group.
- Assess all current Company Enterprise Systems and determine their impact to business
- Identify business processes that can be improved through automation and drive solutions
- Ensure best practice standards are applied during and after Enterprise System implementations
- Provide training and support for end-users around Enterprise Systems features and functions.
- Manage Enterprise System vendors and other third party providers.
Qualifications
- Degree in IT, Computer Science or related fields of study.
- Excellent understanding of ERP (NetSuite, TribeHR and eHorizon payroll) DWH.
- Hands-on experience in Oracle Data Warehouse implementation/development (v10 upwards, ODB, ODI)
- Must have worked as an Enterprise System Analyst previously.
- Must have done some common programs i.e. SQL,Oracle, Sequel; Visual
Basic, C++ and Java, Unified Modelling Language (UML),SAP business
software applications, Web-based technologies
- Implementation experience in companies with large transactional volumes
- Good experience on scaling systems & system optimisation.
- Leadership experience during projects or post-projects.
- Confident, presentable, comfortable interacting with C-level Executives.
- Database Administration experience is an added advantage.
- ERP implementation is an added advantage.
- Business intelligence experience is an added advantage.
Deadline: 10th September 2017
Monthly Gross Salary: Kshs. 300,000 (Approx. 3000 USD)
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