Background
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The overall mandate of the United
Nations Department of Safety and Security (UNDSS) is to provide
leadership, operational support and oversight of the security management
system to enable the safest and most efficient conduct of the
Programmes and activities of the United Nations System.
The Radio
Supervisor works in close collaboration with the UNDSS Field Security
Cos, UN Local Security Assistants and other UN staff members (especially
Security Wardens) in providing support on telecom related issues.
Under
the direct supervision of the Senior Operations officer- SIOC, Chief
SIOC, the Radio Room Supervisor will be responsible for the day to day
administration of the 24/7 operation of the Radio Room which will serve
as the UN radio room for the whole area.
The Radio Supervisor
works in close collaboration with other UNDSS radio rooms inside
Somalia, the UN DSS Officer and UN DSS Assistants and other UN staff
members in these locations in providing support on telecom related
issues.
Note:
This post is funded from the locally cost-shared security budget and not from core UNDSS budget
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Duties and Responsibilities
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Summary of key functions:
- Management of telecommunications services;
- Providing Telecommunications support and advice;
- Keeping Telecommunications Equipment Operational;
- Supporting Users;
- Creation of partnerships within UN/Local Communications Network;
- Provision and facilitation of knowledge building and management.
Ensures Management of telecommunications focusing on achievement of the following results:
- Manage
the shift system to ensure 24/7 operation and the availability of a
reserve radio operator to be called on, in the event of staff sickness
or any other emergency;
- Ensure all incoming/outgoing
radio/telex/fax messages to concerned UN personnel/Registry, are typed,
distributed and logged properly;
- Supervise the maintenance of chronological files for all incoming and outgoing telexes, facsimile and radio messages;
- Supervise maintenance and update the internal telephone directory;
- Supervise
the operations of radio networks by transmitting, receiving and
processing of radio/data traffic to/from other stations within the
network as directed by CSA and SIOC;
- Monitor and enforce proper
use of radio procedures and discipline in the radio networks; Report
users who do not follow standard communications and missions tracking
procedures;
- Supervise the maintenance of telephone logs and
processing of timely monthly invoices for staff members. Follow up on
cost recovery for private calls made by staff members;
- Assisting the Admin Team in Asset Management of Communication Equipment for UNDSS Somalia.
Provides Telecommunications support and advice, focusing on the achievement of the following result:
- In
coordination with the UN Field Security Coordination Officers and Radio
rooms in Somalia, receives security information to update UN staff in
the field on the development of the current security/emergency situation
in the areas where they operate;
- After receiving from all UNDSS
radio rooms the daily tracking sheets, consolidate the one for Somalia
to be sent to UNDSS New-York;
- Crisis management capacity: in
case of any crisis coordination center (CCC) is fully activated, take
appropriate action for equipment and staffs to be fully operational (see
MOSS tables);
- In coordination with the UNDSS Training Team,
providing Communications Training to UN Staff, Implementing Partners and
other as required by the Training Team.
Keeping Telecommunications Equipment Operational focusing on achievement of the following results:
- Ensure
proper use of the equipment and report any misuse by any staff member
to SIOC-OPS and local FSCOs if necessary. This includes monitoring the
use of all telephones and other “paid for” systems;
- Confirm that all equipment is functioning well and any problems observed notified to SIOC-OPS and the FSCO and the ECS Manager;
- Supervise
minor maintenance and repair works on communications equipment
including follow up on repairs of faulty landlines with respective local
telephone companies;
- Responsible for daily routine service checks for all equipment at duty station and log serviceability status;
- Responsible
for all equipment and stores in the Radio room. Report faulty
equipment to Communications Manager for immediate action. Supervise the
daily VHF radio checks as advised by SIOC-OPS;
Provides support to users, focusing on the achievement of the following results:
- Assists
and trains newly arriving staff members in the acquisition and
operation of telecommunications/VHF and HF radio Equipment;
- Programming of telecommunications equipment for all UN Agencies;
Ensures provision and facilitation of knowledge building and management focusing on achievement of the following results:
- Provides periodic guidance and instructions on radio operation procedures to field based radio operators;
- Train
the radio operators on the use of the telephone lines with basic and
advance features; also train them on the operation of mobile radios;
- Perform other related duties as required.
Ensures
creation of partnerships within UN and the local communications network
focusing on achievement of the following results:
- Maintain
contact with UN Humanitarian Air Services Coordinator/WFP and give
details to UN Agencies of flight arrivals/departures;
- Supervise the maintenance and updating of all International and National staff lists at the duty station;
- Supervise
the monitoring of all staff movements by tracking missions in
accordance with SIOC-OPS directions. Log every event in the designed
formats. Report all incidents to FSCO or the FSCO Operations Manager
immediately;
- Supervise and maintain communications security at all times. Report immediately with details of any failure.
Impact of Results
The
duties performed by the Radio Supervisor have a direct impact on the
security and safety of UN staff operating in the field and also the UN
property. The key results have an impact on the success of country
office communications and operation activities between the country
office and the various field offices.
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Competencies
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Corporate Competencies:
- Demonstrates commitment to UN mission, vision and core values;
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
- Treats all people fairly without favoritism;
Functional Competencies:
Knowledge Management and Learning
- Shares knowledge and experience and provides helpful advice to others in the office.
Development and Operational Effectiveness
- Ability to provide basic telecommunications support services;
- Good administrative and IT skills;
- Good knowledge of VHF/HF operating systems, Microsoft Windows;
- Ability to work in a team environment.
Leadership and Self-Management
- Focuses on result for the client and responds positively to feedback;
- Consistently approaches work with energy and a positive, constructive attitude;
- Demonstrates openness to change and ability to manage complexity;
- Remains calm, in control and good humored even under pressure;
- Demonstrates strong oral and written communication skills;
- Leads teams effectively and shows conflict resolution skills.
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Required Skills and Experience
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Education:
- Secondary education certificate is a requirement;
- University degree is desirable but not a must;
- Computer literacy with certificate;
- Technical College or similar background is highly desirable;
- Recognized certificates in radio communication theory and radio telephony practical, is necessary;
- Recognized security management certificates are a strong asset.
Experience:
- 5 years’ experience including experience in radio communications a strong asset;
- Good knowledge of computer applications (MS Office, internet);
- Knowledge in hardware installation and maintenance is an asset;
- Experience as Radio Operator/Supervisor in a UN radio communications network is a strong asset;
- International experience is a plus but not a must.
Language:
- Proficiency in English and Swahili (both oral and written).
Other Requirements:
- UNDP
reserves the right to conduct background checks on applicants,
including but not limited to reference checks with previous employers
and criminal records;
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UNDP is committed to achieving workforce
diversity in terms of gender, nationality and culture. Individuals from
minority groups, indigenous groups and persons with disabilities are
equally encouraged to apply. All applications will be treated with the
strictest confidence.
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