Human Resources Information Systems (HRIS)

 

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

SCOPE OF WORK

The IRC Human Resources Information Systems (HRIS) team is responsible for the implementation, rollout and support of Workday, so that it becomes the single, authoritative, global source for all IRC HR information. 

The primary objective of this HRIS Officer position will be to support HR teams using Workday to keep their staff information up-to-date and accurate on Workday, and to ensure they use Workday processes optimally. 

The position will be responsible for providing proactive primary support to our country program HR users of Workday, as well as monitoring usage and data integrity, providing regular training and preparing webinars, and maintaining a summary dashboard of Workday usage across our country programs for senior stakeholders.  The role will also support other activities of the HRIS team as needed, including activities related to Workday rollout to additional country programs, training preparation, testing and data correction.

To deliver effective first and second line support to Workday users, the position will need to quickly build a deep understanding of Workday security structures, business processes, approvals, transactions, reports, dashboards and data structures.  A strong understanding of the HR context for these reports, transactions and data will be important in the delivery of high-quality support and in the identification of opportunities for improvement.  This position will be required to maintain logs of support requests, usage statistics, data integrity interventions and other key indicators of optimal Workday use.  Payroll and HR reporting cycles will be a key consideration for this role’s activities and priorities, including Global HR Metrics reporting.

This position requires solid organizational and analytical skills, with a focus on accuracy and attention to detail. Strong proficiency in at least one HR or payroll system and in MS Office, especially Excel, is required.

The position will work under the direction and supervision of the HRIS Compensation & Benefits Analyst, also based in Nairobi.

RESPONSIBILITIES:

·         Provide first and second line support to country program HR users of Workday, using the ServiceNow service management system, to the agreed service levels and turnaround times

·         Escalate support issues to other designated HRIS team members, for specialized resolution and quality assurance

·         Manage Workday account creation for country program users, taking security structures and data access into account, and ensure that HRIS procedures are being followed in providing access to Workday

·         Provide timely, concise, clear and helpful updates to Workday users on the status of their requests

·         Perform routine scheduled audits of data, access permissions, reports usage, transaction volumes, incomplete processes and transactions, and other required indicators, and record the audit information comprehensively in a dashboard report accessed by senior stakeholders (sustainability dashboard)         

·         Ensure that Workday data is being used by country program HR teams to drive their payroll cycles, and compare Workday data with payroll data to measure adherence

·         Ensure that Workday data is being used as an input to Global HR Metrics and other report requests

·         Provide ad hoc and scheduled training to Workday users, both on a one-to-one basis and in group settings, using tools such as WebEx or in person

·         Develop and update standard operating procedures, training materials and testing  materials

·         Proactively identify gaps, opportunities and improvements to Workday processes, reports and dashboards, and collaborate with HRIS colleagues in making the agreed changes

·         Collaborate with HRIS colleagues to prepare for and test the semi-annual Workday upgrade, and communicate with Workday users on the impact of the upgrade

·         Occasionally assist in the administration of day-to-day transactions in Workday as needed

·         Motivate HR teams and be firm on expectations in using Workday optimally and in keeping staff data up-to-date

·         Perform other special projects as needed

QUALIFICATIONS

·         Bachelor’s degree required

·         Advanced degree preferred with at least five years progressive HR or HRIS experience in a multi-cultural, multi-location organization

·         Prior HRIS analyst experience or similar is desirable

·         3 plus years of experience navigating and using packaged software or custom developed applications and tools required

·         Experience in preparing and analyzing information reports  required

·         Experience in working on projects required

·         Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access); Excel ability to create macros, pivot tables, vlookups, analytical capabilities and workbooks required

·         Experience in working with a helpdesk ticketing system a plus

·         Experience in preparing and delivering training a plus, both for one-to-one and group training delivery

·         Experience in using WebEx or similar tools in working with end users or in training contexts a plus

·         Strong organizational skills are required, with a focus on accuracy and attention to detail

·         Self-motivated with the ability to work both independently and in a team environment

·         Excellent analytical, problem solving and troubleshooting abilities as well as strong data analysis acumen are required

·         Demonstrated ability to work professionally and discreetly with confidential information

·         Excellent customer service, communication (both written and verbal), and collaboration skills required

·         Flexibility in daily schedule and ability to understand and react quickly to changing priorities

·         English fluency required; French and/or Arabic would be helpful

·         Position based in Nairobi, Kenya with 25% travel anticipated

·         Open to national candidates only

Applications should be made through our website: www.rescue.org/careers

Open till filled

IRC leading the way from harm to home

IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.