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| Summary: An established company seeks a Geog IT Analyst to be based in Ethiopia. Job Summary: The main purpose of the cluster based IT Analyst role is to support the IT Manager within area of responsibility as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and innovation, with the Cluster business teams. Key to the role is to understand the key interfaces into Global IT Innovation, Service Lines & Service Operations within scope of responsibility and work effectively with these teams in the delivery of IT Services to the business. PRIMARY RESPONSIBILITIES: The main purpose of the IT Analyst is to support the IT Manager in delivery of responsibilities. Within area of responsibilities, the IT Analyst will: BUSINESS PARTNERING • Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan INNOVATION ACTIVATION • Undertake activation activities for Global IT Innovation & Service Line activation programs • Undertake the relevant project execution activities to support Local Growth Programs working with Service Lines in the delivery of these projects LEGACY & HERITAGE SERVICES • Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility • Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs • Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities • Work with local vendors in delivery of application management of L&H Applications • Assist with communication and resolution of Incidents for L&H applications • Input to review of L&H services within area of responsibility and help develop action plans for these. • Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility EXISTING GLOBAL IT SERVICES • Input to review of Global services within area of responsibility and help develop action plans for these. • Track achievement of action plans within area of responsibility • Contribute to implementing key actions to address service improvement areas • Work with Global & Local vendors in delivery of Global services where appropriate • Assist with communication and coordination of status of Urgent Incidents within the MCO and understanding impact to support resolution of these incidents • In the case of relevant incidents with core processes works together with the functions in order to activate BCP to minimize disruption • Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems • Work with business teams to ensure that the benefits of the existing service lines and new/updated services lines within area of responsibility are achieved • Through the IT Service Line supports the introduction of new IT Service Lines within the area of his/her responsibility IT COSTS • Assist with processing of actual costs as required within area of responsibility COMPLIANCE & DRP • Adhere to governance & compliance framework • Support Execution of DRP plans as appropriate within area of responsibility OTHER KEY RESPONSIBILITIES • Work with 3P in as appropriate • Deliver activities to best leverage IT within area of responsibility Within area of responsibility: • Business management and operations teams • ES IT Service Line Teams • Global IT BP and Innovation teams • Service Operations teams Minimum Requirements:
Proven track record in delivery of IT projects in similar industry and similar application landscape This position is open to Ethiopian Citizens only. |
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Monday 24 February 2014
GeogIT Analyst: Emerging Markets (Ethiopia)
