* Implementation of ICT management and maintenance strategies and systems;
* Introduction/implementation of new technologies;
* Effective functioning of the CO hardware and software packages;
* Support to networks administration;
* Provision of web management services;
* Provision of administrative support;
* Facilitation of knowledge building, knowledge sharing, communication and advocacy functions
Ensures implementation of ICT strategies management and maintenance strategies and introduction/implementation of new technologies, focusing on achievement of the following results:
* Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
* Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
* Provision of support to the use of Atlas functionality for improved business results and improved client services.
Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
Effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
* Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc. ) and routine repairs.
* Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.
Ensures efficient support to networks administration, focusing on achievement of the following results:
* Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
Trouble-shooting and monitoring of network problems.
* Response to user needs and questions regarding network access.
* Maintenance of up-to-date parameters of information for the network clients and electronic mail.
* Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
* Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided.
Provides web management services, focusing on achievement of the following results:
* Support to the maintenance of the CO websites and Intranet.
* Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
Provides administrative support, focusing on achievement of the following results:
* Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids;
* Maintenance of an up-to-date inventory of the software and hardware.
* Maintenance of a library of ICT related reference materials;
* Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
* Provision of ICT support to key events.
Ensures facilitation of knowledge building, knowledge sharing, communication and advocacy functions in the CO, focusing on achievement of the following results:
* Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
* Participation in the organization of training for the CO staff on ICT issues.
* Maintenance of staff training profiles.
* Synthesis of lessons learned and best practices in ICT.
* Sound contributions to knowledge networks and communities of practice.
Impact of Results
The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management and maintenance has an impact on the organization of office management, knowledge sharing, and information provision.
Competencies
Corporate Competencies:
* Demonstrates commitment to UNDP’s mission, vision and values
* Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Functional Competencies:
Knowledge Management and Learning
* Shares knowledge and experience and provides helpful advice to others in the office;
* Ability to develop systems for structuring, codifying and providing access to information and knowledge
Development and Operational Effectiveness
* Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance
* Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate protection systems, programming with UNIX, Perl, PHP, SQL, HTML, JavaScript, knowledge of web design, knowledge of Novell Netware network administration, ERP
* Ability to provide input to business processes re-engineering, elaboration and implementation of new systems
Leadership and Self-Management
* Focuses on result for the client and responds positively to feedback;
* Consistently approaches work with energy and a positive, constructive attitude
* Demonstrates openness to change and ability to manage complexity
Communication Skills
* Speaks and writes clearly and effectively
* Listens to others, correctly interprets messages from others and responds appropriately;
Asks questions to clarify, and exhibits interest in having two-way communication;
* Tailors language, tone, style and format to match the audience;
* Demonstrates openness in sharing information and keeping people informed
Teamwork
* Works collaboratively with colleagues to achieve organizational goals;
* Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others;
* Places team agenda before personal agenda;
* Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position;
* Shares credit for team accomplishments and accepts joint responsibility for team shortcomings
Judgment/decision-making;
* Identifies the key issues in a complex situation, and comes to the heart of the problem quickly;
* Gathers relevant information before making a decision;
* Considers positive and negative impacts of decisions prior to making them;
* Takes decisions with an eye to the impact on others and on the Organization;
* Proposes a course of action or makes a recommendation based on all available information;
* Checks assumptions against facts;
* Determines that the actions proposed will satisfy the expressed and underlying needs for the decision;
* Makes tough decisions when necessary;
* Ability to work under pressure and demonstrating stress management skills while producing results.
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